|
These are the Track Those Trains Online Store Terms and Conditions. If you've got questions about the site or your order, you should find the answers here... · Payment
1. Price Information The prices shown are only applicable to purchases made via the Chaddleworth software Ltd web site. Prices elsewhere may be higher or lower than shown. 2. Ordering Goods Once your order has been accepted, we will confirm your order by sending an e-mail to you. This brings into existence a legally binding agreement between us. 3. Payment We accept payment by Paypal only. Payment will be debited to your account before the despatch of your purchase or the issuing of a license key. 4. Validation Checks All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 5. Liability The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. 6. Delivery of Goods We will despatch your goods within 36 hours from receipt of your order, excluding weekends and UK Bank Holidays. If we are not able to despatch under our normal conditions, we will contact you within 3 days of receipt of your order to agree an alternative delivery date. However, if this is not acceptable to you, we will offer you the choice of cancellation or a refund. 7. Complaints and Queries If you are not happy with any aspect of our service or if you have any queries or comments, please either e-mail us at customerservice@trackthosetrains.com, telephone on +44 (0)1386 584550, or write to Customer Services, Chaddleworth Software Ltd, Palmers, Wormington Grange, Wormington, Broadway, Worcestershire, WR12 7NJ, United Kingdom and we will do everything we can to help you. 8. Unwanted Goods If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its shrink wrapping) by registered post, within 14 days of delivery, we will exchange it or offer a refund, this excludes software license keys. This guarantee is in addition to your statutory rights. 9. Faulty Goods Proof of purchase must accompany the returned product. Upon receipt of the product, we will examine it, or we may have to return it to the manufacturer for examination. We aim to despatch a replacement product or refund your money within 14 days. Reproduction of colour on line is as accurate as photographic and electronic processes will allow. We have used every effort to ensure that shopping on the internet with Chaddleworth Software Ltd is as safe as purchasing by card in a regular high street store. The secure server software encrypts all of your personal information, over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your payment information sent in this way without encryption. This website is operated in the UK by Chaddleworth Software Ltd using services provided by Demon internet and Paypal. We confirm that the Chaddleworth Software Ltd internet shopsite is a legitimate website and establishes an encrypted communication channel protecting all payment information you send over the Internet while you are using this website. Look for the padlock symbol on your browser's window, when closed this indicates a secure connection is established. Double Click the padlock to see the security certificate details. Chaddleworth Software Limited, registered in the UK, registration number 5653217.
|
|||||||
